English / Maths / Literature / 11+
Terms & Conditions
At James Novis Tuition, I’m not a big fan of terms and conditions or small print. Instead, I like to keep things simple and straightforward. So, rather than overwhelming you with legal jargon, here are a few easy-to-follow rules that ensure a smooth and positive experience for everyone. Let's focus on learning, not on the fine print!
48 Hours Notice
If you need to cancel a session for any reason whatsoever, I require 48 hours' notice. With proper notice, I’m happy to move any credit forward or cancel the session with no charge. However, if notice isn’t given, the session will be charged or debited from your remaining credit.
School Holidays
I am open and work full-time throughout the school holidays, except for a two-week winter break (and if I am lucky, a holiday). Students are welcome to take the school holidays off, but please note that any additional time off beyond this will be deducted from any prepaid credit or charged accordingly. For example, if the half-term break is one week long and you choose to miss two sessions, the extra session will be charged or deducted from your remaining credit.
Illness
If a student falls ill, the same 48-hour notice rule applies. Please notify me at least 48 hours in advance if your child is unable to attend due to illness. If proper notice is given, I'll move the credit forward or cancel the session without charge. If not, the session will be charged or deducted from any remaining credit.
Leaving
If you decide to leave, I'm sorry to see you go. As long as you provide 48 hours' notice before your next session, no further payment will be required. Please note that any remaining paid-for sessions must either be used, or they will be forfeited and not refunded.
Toilets
Please note that by enrolling your child in tutoring sessions, you give permission for them to use the toilet or wait in the waiting room unsupervised if needed. I trust that students will be responsible during these times, but if you have any concerns, please feel free to discuss them with me.
Behaviour
In the unusual circumstance that a student’s or parent’s behavior is not acceptable, I reserve the right to refuse service. In such cases, your slot will become available to others, and any remaining paid-for sessions will be fully refunded.