English / Maths / Literature / 11+
Terms & Conditions
At James Novis Tuition, I’m not a big fan of terms and conditions or small print. Instead, I like to keep things simple and straightforward. So, rather than overwhelming you with legal jargon, here are a few easy-to-follow rules that ensure a smooth and positive experience for everyone. Let's focus on learning, not on the fine print!
48 Hours Notice
If you need to cancel a session, I require at least 48 hours’ notice. Each student is allowed one free reschedule or cancellation per school term (with the credit moved forward or refunded). After that, any further cancellations will be charged in full or deducted from prepaid credit.
School Holidays
I am open and teaching throughout the school holidays, apart from a two-week winter break (and occasional personal holidays). Students are welcome to take time off during half-terms, end-of-term breaks, and school holidays. Any extra time off beyond this will count as your one free cancellation/reschedule for that term, or otherwise be charged in full/deducted from prepaid credit.
Illness
If a student is unwell and at least 48 hours’ notice is given, this may be covered by their one free cancellation/reschedule per term. Once that free allowance has been used, any further absences (including illness) will be charged in full or deducted from prepaid credit.
Leaving
If you decide to leave, I'm sorry to see you go. As long as you provide 48 hours' notice before your next session, no further payment will be required. Please note that any remaining paid-for sessions must either be used, or they will be forfeited and not refunded.
Toilets
Please note that by enrolling your child in tutoring sessions, you give permission for them to use the toilet or wait in the waiting room unsupervised if needed. I trust that students will be responsible during these times, but if you have any concerns, please feel free to discuss them with me.
Behaviour
In the unusual circumstance that a student’s or parent’s behavior is not acceptable, I reserve the right to refuse service. In such cases, your slot will become available to others, and any remaining paid-for sessions will be fully refunded.